Our technicians work all types and brands of heating and cooling systems as follows. If you do not see your brand in there it is highly likely that we still service and repair it.
Mitsubishi Electric, Daikin, LG, Fujitsu, Panasonic, Mitsubishi Heavy Industries, Carrier, Hitachi, Lennox, Toshiba, McQuay, ActronAir, Airwell, APAC, Bonaire, Braemar, Breezair, Brivis, Dimplex, Electrolux, EmailAir, GE, Goodman, Gree, Haier, Honeywell, Hotpoint, Kelvinator, Mistral, Sanyo, Samsung, Sharp, Teco, Temperzone, and York.
We do same day or next day bookings as a general rule, however during peak season it can blow out to three to four days.
Our average job takes an hour on site.
We have a standard call out fee which includes any time required up to an hour. We can diagnose and possibly repair the fault with in that hour, however that call out fee does not include any parts or refrigerant that may be required. Please call us now for a price and booking at the same time.
If On the rare occasion we do not have the parts you need, for instance you require a specialised part, we provide you with a time frame and quote to repair. Once accepted you go onto our prioritised client list and we make sure to get your system operating again as soon as the parts arrive.
We do provide free quotes to supply and install new heating and air conditioning systems. We cannot give a free quote to repair your existing system due to the fact we would need our technitian to diagnose the fault. Therefor a service call would need to be booked in.
Payment is to be made on the day of service. You will be given a description of the work performed and a receipt of payment. We accept payment via Electronic funds transfer, cash and visa or mastercard. We do not accept cheques nor do we have trading accounts open.
Yes all of our work has a warranty for twelve months. Parts manufacture warranty is between three and twelve months depending on what the part is.
We can not guarantee however that existing parts in the system will not fail at a later date if they are working while inspected on the day of service. If a part does look suspect on the day of service we will attend to it so as to minimise your risk.
This is very common as such a large portion of the air conditioning and heating “installation” industry is not properly regulated. There are a lot of poorly installed systems out there which work however not to full capacity and people are none the wiser. A poorly installed system will drastically increases operating cost. At Ideal air-conditioning we specialise in taking heating and cooling units which are not operating to having them run as the manufacturer designed it. If at all you have doubts we strongly recommend a service as it may save you a lot of money in the long run.
Absolutely. Due to Australia’s harsh climate and usage of air conditioning and heating systems throughout, and the fact they are such a large investment on your part, it is very important to maintain them as you would a vehicle. By servicing your heating or air conditioning system you will be extending the life of it, keeping your energy costs down and reducing the chance of it breaking down when you most need it.