• Call us: 1300 787 741
  • Email us: support@idealairconditioningservice.com.au

Air Conditioning Service and Repairs FAQ

For Cooling or Heating System Maintenace

 

Call us now to book in.

1300 787 741

Our technicians work all types and brands of heating and cooling systems as follows. If you do not see your brand in there it is highly likely that we still service and repair it.

Mitsubishi Electric, Daikin, LG, Fujitsu, Panasonic, Mitsubishi Heavy Industries, Carrier, Hitachi, Lennox, Toshiba, McQuay, ActronAir, Airwell, APAC, Bonaire, Braemar, Breezair, Brivis, Dimplex, Electrolux, EmailAir, GE, Goodman, Gree, Haier, Honeywell, Hotpoint, Kelvinator, Mistral, Sanyo, Samsung, Sharp, Teco, Temperzone, and York.

We do same day or next day bookings as a general rule, however during peak season it can blow out to three to four days.

Our average job takes an hour on site.

We have a standard call out fee which includes any time required up to an hour. We can diagnose and possibly repair the fault with in that hour, however that call out fee does not include any parts or refrigerant that may be required. Please call us now for a price and booking at the same time.

If On the rare occasion we do not have the parts you need, for instance you require a specialised part, we provide you with a time frame and quote to repair. Once accepted you go onto our prioritised client list and we make sure to get your system operating again as soon as the parts arrive.

We do provide free quotes to supply and install new heating and air conditioning systems. We cannot give a free quote to repair your existing system due to the fact we would need our technitian to diagnose the fault. Therefor a service call would need to be booked in.

Payment is to be made on the day of service. You will be given a description of the work performed and a receipt of payment. We accept payment via Electronic funds transfer, cash and visa or mastercard. We do not accept cheques nor do we have trading accounts open.

Yes all of our work has a warranty for twelve months. Parts manufacture warranty is between three and twelve months depending on what the part is.

We can not guarantee however that existing parts in the system will not fail at a later date if they are working while inspected on the day of service. If a part does look suspect on the day of service we will attend to it so as to minimise your risk.

This is very common as such a large portion of the air conditioning and heating “installation” industry is not properly regulated. There are a lot of poorly installed systems out there which work however not to full capacity and people are none the wiser. A poorly installed system will drastically increases operating cost. At Ideal air-conditioning we specialise in taking heating and cooling units which are not operating to having them run as the manufacturer designed it. If at all you have doubts we strongly recommend a service as it may save you a lot of money in the long run.

Absolutely. Due to Australia’s harsh climate and usage of air conditioning and heating systems throughout, and the fact they are such a large investment on your part, it is very important to maintain them as you would a vehicle. By servicing your heating or air conditioning system you will be extending the life of it, keeping your energy costs down and reducing the chance of it breaking down when you most need it.

What’s involved in a service?

Pick your system for a list of checks we perform.

  • Check over the general installation of the entire system making sure it complies and has been installed in accordance with manufactures installation guide. We do come across poor installations from time to time. In most cases causing energy bills to sky rocket.
  • Retention all accessible refrigerant / gas joints
  • Retention all electrical connections
  • Check current draw of electrical components, make adjustments as necessary
  • Test adequate airflow throughout your home making adjustments for improvement
  • Check the refrigerant / gas charge level is still correc
  • Check the condensate drain is installed correctly and has fall to the drainage point. A drain which has been ill installed or sagged over time will eventually cause water damage to your ceilings and possibly walls
  • Clear out the drain
  • Clean the outdoor coils
  • Check condition of the return air filters and clean
  • Clean any insects and rodents or droppings from the system
  • Test the thermostat is operating correctly
  • Test switching between heating and cooling is operating as designed
  • Make sure the reversing valve isn’t getting stuck and moves across freely
  • Testing of the defrost cycle and make adjustments where possible
  • Make sure all of the sensors are in place with good connection
  • Look at the insulation on the refrigerant pipe work, insulation which has holes can cause flooding which could damage ceilings and walls
  • Check over the general installation of the entire system making sure it complies and has been installed in accordance with manufactures installation guide. We do come across poor installations from time to time. In most cases causing energy bills to sky rocket.
  • Retention all accessible refrigerant / gas joints
  • Go over all electrical connections and retention them
  • Check current draw of electrical components, make adjustments as necessary
  • Check the refrigerant / gas charge level is still correct
  • Check the condensate drain is installed correctly and has fall to the drainage point. A drain which has been ill installed or sagged over time will eventually cause water damage to your ceilings and possibly walls
  • Clear out the drain
  • Clean the outdoor coils
  • Check condition of the return air filters and clean
  • Clean any insects and rodents or droppings from the system
  • Test the thermostat is operating correctly
  • Test switching between heating and cooling is operating as designed
  • Make sure the reversing valve isn’t getting stuck and moves across freely
  • Testing of the defrost cycle and make adjustments where possible
  • Make sure all of the sensors are in place with good connection
  • Look at the insulation on the refrigerant pipe work, insulation which has holes can cause flooding which could damage ceilings and walls
  • Check over the general installation of the entire system making sure it complies and has been installed in accordance with manufactures installation guide. We do come across poor installations from time to time. In most cases causing energy bills to sky rocket.
  • CO2 Testing throughout for safety
  • Retention all flare nuts to eliminate any potential gas leaks
  • Go over all electrical connections and retention them
  • Check current draw of electrical components, make adjustments as necessary
  • Go over all of the duct work to make sure there are no air leaks
  • Test adequate airflow throughout your home making adjustments for improvement
  • Check condition of the return air filters and clean
  • Clean any insects and rodents or droppings from the system
  • Test the thermostat is operating correctly
  • Check the condensate drain is installed correctly and has fall to the drainage point. A drain which has been ill installed or sagged over time will eventually cause water damage to your ceilings and possibly walls
  • Clear out the drain
  • Check the gas pressure is still correct at the unit
  • Inspect the burners are not cracked or damaged
  • Make sure all of the sensors are in place with good connection
  • Check over the general installation of the entire system making sure it complies and has been installed in accordance with manufactures installation guide. We do come across poor installations from time to time. In most cases causing energy bills to sky rocket.
  • Retention all electrical connections
  • Check current draw of electrical components, make adjustments as necessary
  • Test adequate airflow throughout your home making adjustments for improvement
  • Check the condensate drain is installed correctly and has fall to the drainage point. A drain which has been ill installed or sagged over time will eventually cause water damage to your ceilings and possibly walls
  • Clear out the drain
  • Remove and clean the filter pads
  • Check the condition of the filter pads
  • Clean any insects and rodents or droppings from the system
  • Test the thermostat is operating correctly
  • Make sure all of the sensors are in place with good connection
  • Look at the insulation on the water pipe work, insulation which has holes can cause flooding which could damage ceilings and walls
  • Check the water pressure is still correct
  • Clean the fans

Reasons to use Ideal Air Conditioning

ON TIME
PROMISE
or we pay you
$50
We guarantee to
be there within the
agreed time or we take
$50
off your bill!
UP
FRONT

Pricing
All of our pricing
is up front. We are
able to resolve
90% of repairs
within the first
hour.
All of our
work
has a solid
WARRANTY!
If there is an issue
with any of the work
or parts supplied and
carried by Ideal Air we will
return and rectify
FREE of charge.
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